Terms of Service

Welcome to The Vigo Group Pty Ltd (“Company,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our services. By engaging our services, you agree to these Terms.

1. Services Provided

1.1 Consulting Services: We provide professional technology consulting services to assist clients in assessing, planning, and implementing technology solutions. This includes but is not limited to IT strategy, systems integration, and technology assessments.

1.2 Managed Services: Our managed services encompass ongoing IT support, network management, cybersecurity services, application services, and cloud solutions. These services are designed to maintain and enhance the technological operations of your business.

2. Clients and Eligibility

2.1 Client Base: Our services are primarily offered to businesses and organisations operating within Australia.

2.2 Eligibility: By engaging our services, you represent that you are authorised to act on behalf of the entity you represent and that the entity is eligible to receive our services under these Terms.

3. Service Delivery Models

3.1 Project-Based Services: We offer solutions based on specific projects, with scope and deliverables agreed upon in advance. Each project engagement is governed by a separate statement of work or similar agreement.

3.2 Retainer Services: Clients may engage us on a retainer basis for ongoing access to our services over a specified period.

3.3 Subscription Services: We provide subscription-based services where clients pay a recurring fee for continued access to certain managed services.

4. Geographic Scope

4.1 Service Location: Our services are available to clients located within Australia. We may provide remote support to clients, depending on the nature of the service and the specific agreement.

5. Fees and Payment Terms

5.1 Pricing Models: Our pricing is structured based on the type of engagement:

  • Fixed Fees: For defined projects with specified deliverables.
  • Hourly Rates: For consulting services billed based on the time spent.
  • Subscription Fees: For managed services provided on a recurring basis.

5.2 Payment Terms: Payments are due as follows:

  • Consulting Services: Payment is required upon the completion of services, unless otherwise specified in the agreement.
  • Managed Services: Payment terms for managed services are specified in the service agreement.

5.3 Late Payments: Any late payments may incur interest or late fees as stipulated in the service agreement.

6. Service Limitations

6.1 Exclusions: Our services may exclude certain activities or support based on the scope defined in the service agreement. We do not provide services beyond the geographical boundaries of Australia unless specifically agreed upon.

6.2 Client Responsibilities: Clients are responsible for providing accurate information and access to necessary resources required for the delivery of services. Failure to do so may result in delays or additional charges.

7. Compliance and Regulatory Requirements

7.1 Australian Privacy Principles: We comply with the Australian Privacy Principles (APPs) regarding the collection, use, and disclosure of personal information. For more details, please review our Privacy Policy .

7.2 ASD Essential Eight: Our services align with the Australian Signals Directorate’s (ASD) Essential Eight strategies to mitigate cybersecurity risks. We implement these controls to the best of our ability within the agreed scope of services.

8. Confidentiality and Data Protection

8.1 Confidential Information: Both parties agree to keep all confidential information, including business, technical, and customer data, secure and not disclose it to any third party without prior consent, except as required by law.

8.2 Data Security: We employ industry-standard security measures to protect client data. However, clients acknowledge that no system is completely secure and agree to notify us promptly of any security breaches.

9. Limitation of Liability

9.1 Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

9.2 Direct Damages: Our liability for any direct damages arising from our services is limited to the amount paid by the client for the specific services in question.

10. Termination and Cancellation

10.1 Termination by Client: Clients may terminate their agreement by providing written notice as specified in the service agreement. Fees for services rendered up to the termination date will be due.

10.2 Termination by Company: We reserve the right to terminate or suspend services if the client breaches these Terms or if payment is not received as agreed.

11. Dispute Resolution

11.1 Governing Law: These Terms are governed by the laws of Victoria, Australia.

11.2 Dispute Resolution: Any disputes arising under these Terms will be resolved through good faith negotiations. If a resolution cannot be reached, disputes will be subject to mediation or arbitration as agreed by both parties.

12. Changes to Terms

12.1 Amendments: We may update these Terms from time to time. Clients will be notified of any significant changes and the continued use of our services following such updates constitutes acceptance of the new Terms.

13. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

The Privacy Officer
The Vigo Group Pty Ltd
PO Box 360 Seddon VIC 3011
info@vigogroup.com.au